I purchased a good reclining camping chair from Camping World about a year and a half ago. There was a warranty available for it. The clerk told me that if I took the warranty that if I ever had any problem with the product they’d replace it immediately with a brand-new model at no cost. He further said that he’d seen the company already do exactly that in a couple of cases, even though the customer’s issues with the chair were not especially serious.
Well, I was sold. I ponied up the money and made a mental note of what the salesperson had said.
Fast forward to this afternoon. I loaded my faithful chair into the car, tied it down and headed for the Camping World location here in Winter Garden. That’s the location where I bought it. The chair looked a bit worn, but worked alright. The one problem was that it no longer held its reclining position all through the night as it did for well over a year.
I usually use that well-loved chair all through the night, whether I’m in a tent or at home two feet from the bed! Hard, hard use, I know, but a warranty is a warranty!
And before you snicker, yes my weight is within the chair’s stated capacity! With almost 20 lbs to spare!
At any rate, the crew member who listened to me explain the issue found the transaction through my Good Sam Club sales history in her register even though I could not find the actual sales receipt. And within five or six minutes, she brought out a brand-new chair, looking exactly like the one that had accompanied me to dozens of Florida’s best outdoor destinations for over a year. Same arty logo that made it look as good as it worked! In other words, the company stood by that warranty with a smile. They did exactly what the original sales person told me they would do!
One might say that it’s a sad commentary on the kind of service retail customers usually receive that a thoroughly GREAT experience like mine today seems almost miraculous. I’m not going to be cynical and say or imply anything like that. I’m a very satisfied customer of this well-known retail giant whose name is on Orlando’s storied stadium. You might say that Bulldog’s a happy camper!
Bet you didn’t even see that coming, did you?
Satisfied customer “Bulldog Ben” writing from Orlando!
Photo credit Benjamin Lawrence Basile